by johnt
24. March 2011 11:43
The problems facing the debt collection industry are many but data8 has a number of services that can help them get control of their data.
Firstly there are goneaways, people who have left their address with no forwarding details, using data8’s movers many of these can be traced to a new address. For larger debts with only limited information, say just name and date of birth, data8 can also still help to trace the debtor.
Secondly, by increasing the number of contact options DCAs can improve their collection rate, telephone number appending will immediately improve the contact rate. data8 not only have access to OSIS but they also have access to a database of non OSIS data, including ex-directory numbers and mobile numbers. This database helps to improve the match rate by as much as 20%.
Thirdly, before attempting to contact debtors by phone it is helpful to know if the line is still live, this can be done in real time or by batch, using Live Number Testing. Data8’s mobile testing service can identify where the mobile phone is, is it worth immediately pursuing the debtor if they are in Thailand or Iceland?
By using foundation technology a range of data cleansing services can be run overnight, clients access data8’s cloud based data cleansing service, giving the contact teams the freshest set of data to work on in the morning.