NCOA - National Change of Address

The National Change of Address Update (NCOA Update) File from the Royal Mail allows you to stay in touch with your valuable customers. NCOA Update lets you trace customers who have moved home and keep your customer records clean and up to date.

The NCOA Update file goes back over 10 years and contains some 20 million records of customers who have taken out a permanent redirection service with the Royal Mail – so you can be confident they have moved.

It makes more sense to retain customers than to spend time and money finding new ones. Using transparent data provided by customers themselves through the Royal Mail's Redirections service, data cleansing with the NCOA Update File can help you find where your customers have relocated to when they move home.

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Data8 Services using NCOA Update

Mover Identification - NCOA Update is used within our mover identification service. You can get a free data quality audit to find out how many of your goneaway records can be provided a new address with NCOA Update by using our online data cleansing service Data8online.