Energy & Utility Services
Enhance customer service using contact data quality solutions.
Good quality data is vital to ensure utility companies deliver returns in an increasingly competitive market. With a large customer base, organised and efficient databases are required in order to manage customers effectively. Data quality management improves communications including billing statements, improves customer experience and increases operational organisation through fixing errors in the database.
How do errors occur?
Human input can cause a variety of mistakes; from mistyping and misunderstanding to bogus errors and fraud. With customer commonly shopping around for quotes, it's easy to understand why filling in the same details numerous times can cause errors to happen.
Data validation seamlessly integrates into website forms, correcting and autocompleting customer details in real time.
Data cleansing corrects current errors already in the database and notifies you of customers with any preference services they have registered with in order to stay compliant.
Benefits of implementing data quality solutions
Improved customer retention and loyalty
Improved ability to prospect for new customers
Ensure communications are sent to the correct recipient
Improve efficiencies and maximise ROI