Business Process Outsourcing
Data8’s Business Process Outsourcing provides a range of B2B services built on Data8’s unique technology. The real time technology means that our clients work with current and accurate data exactly when a change is made. The benefit to clients is that it maximises prospect potential and improves communication channels.
Our approach is to operate as an extension of your team, where all communication to prospects and customers appear as part of your organisation, ensuring the customer experience is seamless.
Key advantages to working with us:
- Trained professionals with experience in telephone account management.
- Call centre technology that can be completely integrated with Microsoft Dynamics CRM and other applications ensuring activities are completed in real time in our client’s CRM system.
- Assigned account team that includes the Head of Outsourcing and a technical contact.
- Consultative approach and ongoing communication to meet clients’ needs and get the most profitable results.
- Script guidelines are developed as a starting point with our clients to ensure the key objectives of the calls are covered. Our professional team members have developed their own style and build customer relationships naturally.
- Flexible contracts including short-term.
Generate qualified leads in the most cost effective way
Cleanse and enhance data to improve the effectiveness of your marketing campaigns
Maintain your existing business contacts and nurture relationships
Increase conversion rates with the proper follow up to your marketing campaigns
Ensure that your sales diaries are always full with qualified appointments
Obtain the insight needed to develop products and services according to customer’s needs
We follow up our direct marketing campaigns with telephone calls conducted by Data8's outsourcing team. As a result we have seen an increase in new business development and higher prospect-to-customer conversion ratios. The combination of direct marketing and outbound calls has had a marked impact on our campaign-based marketing activity. Guy Taylor, Marketing Manager, BayWa r.e. Solar Systems Ltd.