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National Change of Address (NCOA)

NCOA royal mail logoThe Royal Mail provides a mail redirection service to people who wish to have mail permanently forwarded to a new address. The NCOA File is a list of all the people who have taken out a permanent redirection and given permission for the data to be used in the service.

The NCOA file is updated monthly and is growing at around 100,000 records per month. The Royal Mail estimate that around 50% of people moving house will have their mail redirected, and around 50% of these will give permission for this information to be used on the NCOA.

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