Data Cleansing FAQ's

Once registered you can view our price card or process your data for audit to obtain an accurate quotation which will be emailed to you.

Having processed your Data Quality Report, go to 'download cleansed data' and select the services you require. Once you get to the final summary screen scroll down and click the 'email quotation' button.

Yes, credit card facilities will need to be activated please speak with your account manager on 0151 355 4555 who can do this for you.

There is no limit to the number of audits you can process proving it falls within our fair usage policy.

Yes, currently it is £25 plus VAT for online services. For bureau services the minimum order value is £150 plus VAT and Data supply is £275 plus VAT. 

Our terms are 14 days from date of invoice

All data sources are listed on our Data Sources page

Suppressing data removes all records identified as a goneaway or a mover from your data. Whereas flagging will not remove the data and update record with flag; for example if we identify the record as a goneaway we will mark it as “GA”.

Suppress is usually used from one-off mail shots to reduce the cost of your mailing. It is the most cost effective way to remove the records but is only a one off and does not allow you to understand your data better.

As best practice we suggest Flagging. Flagging allows you to use the results again and again, and increase your return on investment. Many customers create a goneaway file that they can periodically check against our movers service to update information and re-engage with lost customers.

If you purchase data it is stored for 90 days before deletion from our servers. However, if you want it for longer, that's not a problem, just change the setting to however long you want it saved for.

You can sign up here - we can't wait to welcome you onboard

Process

Sign in and go to 'Account Management' click the 'Add New User' tab and complete the details.

Yes, we offer a free 14 day trial of all our services. Click here to sign up for a free trial

That is fine, you can use the International Telephone Validation web service and pass in the following options - 'UseMobileValidation' & 'UseLineValidation'

There are a number of options available depending on whether you are using the lookups on a website or an internal system such as a CRM. To discuss what is right for you, call a member of the team on 0151 355 4555

Yes we do offer International Address Validation to over 240 countries! Contact us for more information

Yes we offer a reseller scheme - Click here for more information

You can monitor your usage via the secure client admin area and even set up email alerts to notify you when you're running out. For new customers you must firstly register for an account, for existing customers you can monitor your usage from your Dashboard.

You can either purchase directly from the site via the admin area of Your Dashboard, after registering or contact one of the team to discuss your requirements

Yes, this facility can be set up within the admin area to either invoice or bill a credit or debit card. If you are a new customer you can Click here to register for an account. For existing customers you can top up your services by clicking on your Dashboard.

Our standard payment terms are 14 days from date of invoice.

We have a number of plug-ins to help speed up integration. Our web services have been developed to integrate into a wide variety of systems and platforms. If you would like to check that our services are compatible with your software then simply contact a member of the team

Our uptime is monitored and reported on by an independent third party company and is published here. We have even developed a free web service that you can call to test it for yourselves

We offer a variety of flexible payment options, including monthly invoicing please ring 0151 355 4555 for further information.

Thanks to our technical expertise, we have a wide variety of web services to validate all contact details. Even bespoke projects. 

Yes, most technical questions can be answers using the Support/Developers section of this site here or you can contact your dedicated Account Manager

Typically, the IBAN consists of a two letter country code, followed by two check digitals and up to 35 alphanumeric characters. The characters are known as the basic bank account number or BBAN for short!

For example:

IBAN GB65 HBUK 1234 5612 3456 78

IBAN is an additional number with extra information to help overseas banks identify your account details for payments.

BIC stands for Bank Identifier Code. It also goes by the name of SWIFT.

BIC is the address assigned to your bank in order to send payments quickly and accurately to the bank in question. It uniquely identifies the name and country of the bank involved in the transaction.