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Enhance customer service using contact data quality solutions

 

Good quality data is vital to ensure utility companies deliver returns in an increasingly competitive market. With a large customer base, organised and efficient databases are required in order to manage customers effectively.  Data quality management improves communications including billing statements, improves communications such as billing statements, customer experience and increased operational organisation through correction of invalid records

Human input can cause a variety of mistakes; from mistyping and misunderstanding to bogus errors and fraud. With customers commonly shopping around for quotes, it's easy to understand why filling in the same details numerous times can cause inconsistencies.

Benefits of implementing data quality solutions

Improved customer retention and loyalty

Improved ability to obtain new customers

Ensure communications are sent to the correct recipient

Improve efficiencies and maximise ROI

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Data Validation

Integrates seamlessly to avoid these errors in input, ensuring that data quality is improved and maintained quickly to avoid losing engagement and interest.

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Data Cleansing

corrects errors already in the database, introducing high levels of data quality - from de-duplication to enriching, correcting and formatting the data.

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Address Validation

Autofill details from a postcode or partial address using Predictive Address™ & Postcode Lookup™

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Phone Validation

Seamlessly validate and update national & internal telephone numbers including landline and mobile.

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Email Validation

Check your email addresses are correct, complete, and without errors or any form of duplicate entries. Help whitelist your data.

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